"You know, as I was waiting in the hall for my CT scan, they wheeled a man past me who was hooked up to all sorts of tubes and on a breathing machine and he didn't look very good. I thought to myself, 'People drive by this hospital every day and don't even realize what you all do for us.' You all are really something. I know I'm hurting, but some people are a lot worse off than I am. You all still take care of each of us the same. So thank you, for caring about us even if most people have no idea what your job is like."
All I could do was smile, say thank you, and try not to cry on her. And when I helped her into the car, she leaned out of the door and gave me a hug - and she's the first patient who I didn't automatically defer to sidehug instead.
I hope she knows how much that thank you means to us.
Somehow, I think she already does.