So the other day I'm sitting in a staff meeting, and I'm supposed to be learning all sorts of new ways to increase patient satisfaction through new processes...when really all I can hear is this:
Anywho, one of the complaints we get occasionally is that patients don't know what they're waiting for. Sometimes a legit complaint...but usually not. "Yeah," snarks Fun Doc, "it's because they're idiots." I laughed, but then I wanted to cry. He's right. A good percentage of our patients are really, really dumb.
Before you flame this post for my blatant disrespect of patients and their rights and their feelings and my hatred of unicorns and rainbows...consider the following:
Recently I had one such patient. I do my routine assessment, and afterward I'm talking with one of the techs just outside the room. I watch the doc walk into the room, with the scribe. He's in there for 10 minutes. The doc leaves, and I walk back in. "Alright," I say, "I saw Doc was just in here, and he let you know that we're going to be drawing some blood and getting an xray, so I'm going to start with the bloodwork now."
The patient blankly looks at me and goes, "What doc? There hasn't been any doctor in here yet."
I'm like, guy that left 90 seconds ago? Stethoscope? Asked you lots of questions? Introduced himself as Dr. Doc, with a nametag stating he was Dr. Doc? Had a minion scribe furiously typing away? Anyone...anyone. Bueller?
The patient looked at me like I was crazy. And steadfastly maintained that there had been no doctor anywhere in sight. I could only shake my head.
So flame on, people. I rest my case.