I am not exaggerating this story in any way.
Last night at work I'm on the phone to call a transport company to get a patient back to their residence. It's typically a beating to have all the information for these calls, from figuring out what insurance the patient has, if I need to call company A or company B because it's Sunday, exactly how much the patient weighs, if the patient can cover the copay or not, and whether I'm willing to wait four hours for them to come pick up vs calling down the list of family members at 0100.
Long story short, these calls usually take forever. Much of the time is spent on hold while the company farts around with an ETA, and I slowly die inside because there's so many other useful things I could be doing.
Until last night. The most encouraging moment ever: As I'm languishing on the phone, I realize the jaunty instrumental music blaring in my ear is Don't Stop Believing.
So fitting. I sure did keep on believing for ten minutes, right up until the transport company declined the transfer due to it being Sunday at 0110, and thus not really Sunday but Monday morning and I should call company B even though they don't start running until 0500. Assholes.